FitStream Churn Analysis Project
Summary
Analyzed customer subscription and activity data to identify key behavioral drivers of churn and recommend retention strategies.
About
Detail-oriented Junior Data Analyst leveraging Cisco and ALX certifications, with a strong foundation in business and financial analysis. Proficient in advanced Microsoft Excel, with growing expertise in SQL and Python, to transform complex datasets into actionable insights. Experienced in client relations and optimizing operational efficiency through prior roles. Eager to apply hands-on project experience in data cleaning, visualization, and modeling to drive data-informed business decisions in an entry-level Data Analyst position.
Work
Freelance / Remote
|Virtual Assistant
Remote, Remote, Global
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Summary
Managed administrative workflows, calendar scheduling, and professional correspondence to optimize daily operations for diverse clients.
Highlights
Streamlined administrative workflows and calendar scheduling, leveraging AI tools and digital platforms to enhance operational efficiency.
Managed professional correspondence and task management for multiple clients, ensuring timely communication and project delivery.
Utilized AI productivity tools to enhance task completion and overall productivity in a remote, dynamic work environment.
Various Organizations
|Client Services & Operations Assistant
Lagos, Lagos, Nigeria
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Summary
Managed end-to-end client relations and operational data, ensuring high customer satisfaction and efficient service delivery across various roles.
Highlights
Managed comprehensive client relations, appointment scheduling, and customer retention strategies, contributing to a high rate of repeat business.
Handled critical small-business operational data, including inventory tracking, service pricing models, and daily cash flow reconciliation, ensuring financial accuracy.
Delivered structured training and presentations, effectively translating complex operational concepts into easily digestible information for diverse audiences.
Analyzed performance metrics and operational records to adapt service delivery strategies, directly improving client satisfaction scores.
Education
Sunnyside college
Lagos, Lagos, Nigeria
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SSCE
Certificates
Junior Data Analyst Certification
Issued By
Cisco
Virtual Assistant Certification
Issued By
ALX
AI Career Essentials
Issued By
ALX
Generative AI
Issued By
DeepTech
Skills
Microsoft Excel
Pivot Tables, VLOOKUP/XLOOKUP, Data Modeling.
SQL
Python
Business Analysis
Financial Analysis
Data Cleaning
Data Visualization
Google Workspace
AI Productivity Tools
ChatGPT, Gemini.
Botpress
Virtual Assistance
Projects
Interactive Bike Sales Dashboard
Summary
Developed a comprehensive retail sales dashboard using Microsoft Excel to analyze customer demographics and purchasing patterns.